IMPORTANT POINTS FOR YOU

A Letter is a hand-written letter written personally by your pen friend only for you, sealed in an envelop and posted via simple post in your name and address. 1W/U means that there will be a minimum of one letter posted to you every week irrespective of if you reply or not. We will be extremely happy to receive your reply back to us. Whenever we receive your letter, we will reply back on the same/next day. That reply will be in addition to the regular weekly letter. If you are too busy and do not reply to your pen friend then the letters will be about how your pen friend sees his/her life, the surroundings and the things happening in the world in general giving own personal views. If you write the letters back to your pen friend then it will be very interesting and mood changing conversation between you and your pen friend. We know that for the first time it would be a difficult task for you to go to stationery shop to buy envelops, go to post office to get the postage stamp and go back there to post it back. As your friend, I expect you to take that pain and just trust me that it would be much more the worth than the efforts.  A picture/scan copy of the letters sent to you and your replies will be maintained by us for a period of One year from the date of sending/receiving. I also request you to do the same at your end so that you have the memories of how our distant friendship has evolved over time. The letters will be like a friend sends the letters to the other good friend. So expect straight forward answers, caring views and anger, if your friend doesn't likes something. All that is a part of life which gives life its meaning.

Instant Messages. We currently use Whatsapp, Telegram and Signal for connecting via Instant Messages. If you prefer any other free app then we can use it as per your preference provided it is normally and legally available to download and use. Please expect the IMs to be same as you would expect from a good friend telling about how the life is going, how one sees the life from their perspective and day to day updates about happiness, anger, frustrations, joy etc. No IMs which contain offensive or illegal contents will be replied to. In case of such content, I reserve the right to stop your subscription and the money for future time left in your subscription will be returned to you with apologies. We, at our discretion, may or may not renew your subscription for any of the services.

F2F* is Face to Face meeting with My Best Friend or My Caring Friend at a public cafe at public place. Normally the duration of the meeting will be One hour or as mentioned on the My Best Friend* or My Caring Friend* service page on this website. Being best friends, Your best friend will pay the bill. If you request the meeting at a premium restaurant/ five start hotel's restaurant then it will be your treat. For adolescents, F2F will be in presence of (or in proximity and knowledge of) the guardian and at public place/cafe etc. Each F2F* will be of 60 minutes duration and can be extended, if requested by you, subject to availability of time with your best friend or your caring friend. The extended time will be billed at hourly charges for ad hoc F2F. Extra F2F meetings, after the weekly quota can also be requested subject to the availability of your best friend and will be billed at hourly charges for ad hoc F2F. F2F and Visits are currently available at Gurgaon and Bangalore.

Video Calls. We currently use Whatsapp, Telegram, Signal, Zoom & Teams for video calls. If you prefer any other app then we can use it subject to the user license provided by you if that is not free to use. Duration of VC will be restricted to maximum of two calls of total 30 minutes (both calls included) duration per day for adolescents unless explicitly permitted by their guardians otherwise. The discussions on the call will be as two friends do the discussions sitting facet face or over video. The calls would not have any discussion which is illegal or not permitted by law or which is otherwise considered offensive by normal social standards of India.

Call means a Mobile/Landline call by you to your best friend's mobile number which will be a DND number only used for you. Call can be made at any time between 6AM to 11:00PM (call should end before 11:30PM) without hesitation or second thought. In case your best friend is not able to pick the call due to any problem or nature's call, please expect a call back as soon as that it over. In case of any illness/problem with your best friend which makes him/her unavailable for talking, you will be informed. In other cases if you do not get a call back in 30 minutes of your missed call then a credit of Rs. 1000/- will be provided per such instance to you. For adolescents, Individual and total call length will be restricted to max two calls/day with total call duration of 30 minutes/day unless explicitly permitted by the guardian. Normal healthy discussion, as happens between good friends will be done over phone call. Nothing which is illegal or otherwise considered offensive by Indian social standards will be discussed. In case of any such case, we reserve the right to cancel your subscription with a refund of the amount on pro-rata basis for the future time left in your subscription. Calls can be made and attended at your end by the person who is subscriber or for whom the service has been taken. Your best friend will not entertain the call/discussion with anyone else, in any case, except in case of emergency only.

Visits mean personal visit at residence or other designated place by your caring friend to meet Senior Citizen or Specially Abled Friends. Your caring friend will schedule the visit day and time with them as per their convenience, go there personally and sit & talk with them, have chit chat with them, help them emotionally or in any other way possible. Each visit will be of 60 minutes duration and can be extended if requested by Senior Citizen / Specially Abled friend and subject to availability of time with your caring friend. The extended time will be billed at hourly charges for ad hoc visits. Extra visits after the quota of weekly visits can also be requested subject to the availability of your caring friend and will be billed at hourly charges for ad hoc visits. Please note that my caring friend is a normal non medical doctor human being. Your caring friend is not a doctor or psychologist or physiotherapist. The are just like your next door non medically qualifies neighbour who is helping the Senior Citizen or Specially Abled people come out of loneliness and feel cared and reassured about life. DO NOT EXPECT ANY MEDICAL TREATMENT from My Caring Friend other than the one  we get while talking to our near and dear ones.

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My caring friend will not be able to help the Senior Citizen or Specially Abled Friends in their daily chores or provide any physical or specialised aid. However, your caring friend will be more than happy to coordinate on your behalf with any service provider or care provider or any other help which your family member will anyway expected to do. F2F and Visits are available in Bangalore and Gurgaon at present.

Unlimited subject to the restrictions mentioned for each type of interaction.

In a week ( Every Week ) / In a month ( Every Month )

Smile as often as possible. This is free medicine provided by nature for most of the problems. And if you want to know anything from us just send an email at trust@listenerfriend.com We will be glad to help you.